Had a customer today who said she did not want her windows cleaned anymore because she had self cleaning glass just put in .so i asked her how it worked . she showed me by going upstairs and she cleaned one of her windows .i said thats not self cleaning glass because you have just cleaned it yourself . I then asked her how long it would take her to clean the windows .About a morning . I was charging her £15 but when she gets fed up and ask's me to clean them the new price will be £18 or £20 depends on the mood i am in .I blame the sales man who sold the windows .I bet he has turned around & told her that by having self cleaning glass that she can save £180 a year which she can put towards the cost of her new windows
I think we all have dealt with these people in the past.
And your right, she will come back to you
....and then tell her BECAUSE of the "self cleaning film" on the window you now have to take more care not to rip it (although there is no film) so the price now is £lots more.
