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Author Topic: stroppy customer  (Read 940 times)
RPWC
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« on: January 04, 2012, 09:14:35 PM »

she came out today and offered a cuppa,then told me to watch where I stood,and be careful of her plants.
I replied that I was watching out,she came for a closer look,then yelled at me to get off where I was standing,as I was standing on her plants,(which I wasn't).
  She yelled at me again to get off,then stormed off inside,shouting "its a garden for god's sake"
I had done 3 top windows by this time,and I thought "I'm not taking this!",so I reeled the hose in and walked off the job,leaving it unfinished,and I won't be back.
Would you have done the same?
« Last Edit: January 04, 2012, 09:35:25 PM by RPWC » Logged

cheers Rich
owen13
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« Reply #1 on: January 04, 2012, 09:27:57 PM »

Yes Grin
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Bishy
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« Reply #2 on: January 04, 2012, 09:36:35 PM »

Yes, But!!!!!. We can all have  bad days and on a given day say or do things we might otherwise not. When you are back in the area, she might change her tune......The old saying "Queer as People" comes to mind.We don't know what's going on in peoples lives.
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RPWC
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« Reply #3 on: January 04, 2012, 10:03:49 PM »

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Yes, But!!!!!. We can all have  bad days and on a given day say or do things we might otherwise not. When you are back in the area, she might change her tune......The old saying "Queer as People" comes to mind.We don't know what's going on in peoples lives.
I have had words with her before,she noticed that the hose was tangled in one of her garden bushes,before i had a chance to remove it ,she was straight in there, doing it  herself,she then accused me of snapping a branch off said bush.
When I looked at the snapped branch,the inside was brown,so it had been like that for a while,if it had been done there and then,the branch would have been white inside. I tried to point this out,but she wouldn't have it
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cheers Rich
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« Reply #4 on: January 04, 2012, 10:13:05 PM »

Bin her , she seems a little uptight .
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donrov
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« Reply #5 on: January 04, 2012, 10:17:04 PM »

If it's a good job money wise I'd grin and bear it,if it's nothing special I would have also packed up and left her there moaning to herself in a cloud of blue smoke as I drove off.
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Bishy
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« Reply #6 on: January 04, 2012, 10:24:33 PM »

You didn't mention you had history with her Huh?.....Best to let her come to with an olive branch, (not the broken branch  Tongue)
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cleanerman170764
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« Reply #7 on: January 04, 2012, 10:28:11 PM »

I had one a few years ago, it was when i were on Ladder work....,anyway did the job,went back later to collect and the hubby came out to pay, we got chatting and he said " she's not happy ", " why" i replied,  "because you broke a leaf of the Virginia creeper...."  this creeper was growing up the front of the house and onto the windows, so i said "theres not alot i can do about it, but in future i would clean around the leaves.....! " Went to clean them next time.....did job, cleaned around the leaves........went to collect, he came out again...." she's not happy....!"  "why this time" i said, " because the day after you cleaned them it rained.......!" Well you probably know the rest.......yes that's it.......BINNED 'EM.......!

As the saying goes......THERE'S NOWT QUEERER THAN FOLK.......!!!!!!
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RPWC
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« Reply #8 on: January 04, 2012, 10:29:57 PM »

Its a touchy one,her daughter is also a custie in the same street,and her son in law is the one who pays me,at his business which is on my street.
 I really don't want to go back,unless she apologises for treating me like a 10 year old.
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Bishy
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« Reply #9 on: January 04, 2012, 11:00:00 PM »

You have a bit of a quandry there....I would grab the bull by the horns and speak to the Son In Law, being tactful what you say . He might take your side. Wink
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k j
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« Reply #10 on: January 04, 2012, 11:08:50 PM »

 :)Oh the joys of being self-employed,I am the same , i want the work but not too much aggro.As big brother says, "YOU DECIDE" Wink
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RPWC
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« Reply #11 on: January 04, 2012, 11:15:20 PM »

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You have a bit of a quandry there....I would grab the bull by the horns and speak to the Son In Law, being tactful what you say . He might take your side. Wink
Gonna have to tell him,as when I go to get paid,it'll be less than usual,he's bound to ask.
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cheers Rich
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« Reply #12 on: January 05, 2012, 02:12:49 PM »

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Its a touchy one,her daughter is also a custie in the same street,and her son in law is the one who pays me,at his business which is on my street.
 I really don't want to go back,unless she apologises for treating me like a 10 year old.

Speak to the son in law, he probably doesnt dare fart when he pops round, so will probably see your side and it will be fine.
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balmoralcleaners
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« Reply #13 on: January 05, 2012, 02:22:02 PM »

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I had one a few years ago, it was when i were on Ladder work....,anyway did the job,went back later to collect and the hubby came out to pay, we got chatting and he said " she's not happy ", " why" i replied,  "because you broke a leaf of the Virginia creeper...."  this creeper was growing up the front of the house and onto the windows, so i said "theres not alot i can do about it, but in future i would clean around the leaves.....! " Went to clean them next time.....did job, cleaned around the leaves........went to collect, he came out again...." she's not happy....!"  "why this time" i said, " because the day after you cleaned them it rained.......!" Well you probably know the rest.......yes that's it.......BINNED 'EM.......!

As the saying goes......THERE'S NOWT QUEERER THAN FOLK.......!!!!!!

Why dont people just say "sorry I dont want the windows cleaned anymore" think it's the guilt thing if they get you to leave the job it's easier Huh?? had several say "were painting leave them for a while I'll get back to you" they never do then you go round give them a nudge & "sorry leave them".
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taffy!
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« Reply #14 on: January 05, 2012, 07:24:47 PM »

menopause Roll Eyes Roll Eyes
never let anyone walk all over you.... however it as tricky because of her sons windows....
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RPWC
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« Reply #15 on: January 05, 2012, 08:16:09 PM »

update: saw the son in law today,she'd already been on to him, he didn't seem bothered,so as far as I'm concerned,she's dumped and he'll be kept on.
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cheers Rich
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« Reply #16 on: January 05, 2012, 08:30:39 PM »

bet that was a bit tense for you! glad it's worked out. straw that broke the camels back syndrome, horrible
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RPWC
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« Reply #17 on: January 05, 2012, 10:52:35 PM »

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bet that was a bit tense for you! glad it's worked out. straw that broke the camels back syndrome, horrible
I didn''t think he'd be bothered at all,I've known him a long time, onwards and upwards,I've been too soft too long.
  Going off topic slightly, going to clamp down on bad payers this year,a few just string me along as long as they can to avoid payment.
NOT ANY MORE!!,if I don't get paid on collecting night,they don't get the job done any more
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cheers Rich
kirky
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turned out nice again missis


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« Reply #18 on: January 06, 2012, 09:26:53 AM »

i'd take great pleaure in telling her where to go ... Wink
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« Reply #19 on: January 06, 2012, 04:54:21 PM »

I would have carried on myself, but said at the end of the job do you want me to,come back, if so, please don't yell at me unless I really have done something wrong
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RPWC
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« Reply #20 on: January 06, 2012, 06:46:07 PM »

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I would have carried on myself, but said at the end of the job do you want me to,come back, if so, please don't yell at me unless I really have done something wrong

stuff that,I have the right to be treated like an adult,and she had no right to bawl at me like I was a 10 year old,subject closed now,all concerned are aware of what is going to happen (or not)
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taffy!
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« Reply #21 on: January 07, 2012, 12:47:44 AM »

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I would have carried on myself, but said at the end of the job do you want me to,come back, if so, please don't yell at me unless I really have done something wrong

stuff that,I have the right to be treated like an adult,and she had no right to bawl at me like I was a 10 year old,subject closed now,all concerned are aware of what is going to happen (or not)
thats right! I did something a bit silly and unproffesional a couple of years ago....... i did this pub , lovely little job.... £25 for 20 minits work........ but  one day I was half way through, and one of the bar staff came out and said "the boss is saying can you leave it today" the bar staff guy was clearly embarrassed!

I was in a bit of a mood that morning... so I put fairy liquid all over my brush and soaped up all the windows and left them to dry.......... then I said to the bar staff guy ..... "ok... I wont squeegy them off"

lol i'm wfp ....
thing is I was pissed off because the pub owner didnt come to me in person!
I am a bit ashamed , but i was pissed off
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kirky
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turned out nice again missis


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« Reply #22 on: January 07, 2012, 10:21:35 AM »

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I would have carried on myself, but said at the end of the job do you want me to,come back, if so, please don't yell at me unless I really have done something wrong


are you desprate for work or just a southern softy Smiley
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aquatech
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« Reply #23 on: January 07, 2012, 12:54:17 PM »

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she came out today and offered a cuppa,then told me to watch where I stood,and be careful of her plants.
I replied that I was watching out,she came for a closer look,then yelled at me to get off where I was standing,as I was standing on her plants,(which I wasn't).
  She yelled at me again to get off,then stormed off inside,shouting "its a garden for god's sake"
I had done 3 top windows by this time,and I thought "I'm not taking this!",so I reeled the hose in and walked off the job,leaving it unfinished,and I won't be back.
Would you have done the same?




















you did the right thing,  otherwise she would think she had you were she wanted you and think you would jump through hoops for her,     theres much better customers out there than her so just shrug it off and forget her.

As you stated you had history with her and I suspect there must have been times when you were walking on eggshells because of her ?    if so then that problem has now gone.

as for the bad payers,  well every January I have a purge down on all the ones that gave me the run around over the previous year and without telling them I just drop them because I believe they dont even deserve to be told,     have just taken 11 off my books so wont be getting the run around off them this year and feel better for it already.
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chine,crystal clear
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« Reply #24 on: January 07, 2012, 01:00:18 PM »

i had an awkward one once, she was a nightmare to get the money out of but she did get me her daughters house ,anyway binned the mom for the money issue and still clean the daughters no probs.(by the way i kept the daughter on just to look at her big t*ts  Grin  Grin  Grin )
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