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Author Topic: customer payments and stopping collecting  (Read 1114 times)
mikes window cleaning
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« on: January 07, 2012, 04:10:46 PM »

i have always collected   but i have a few online payments to the bank account i dont use my website for small amounts because paypal charge a bit  so i only use them for £40 plus and then i add on a £5 for paypal charges anyway

   1   has online  banking payments not worked for you.
   2   has the bank warned you about to many payments going into current account.
   3   at the end of the month or round cycle are you still chasing the non payers because they havent downloaded the money.



i know collecting will never stop completely on my round but   any info will help


  mike

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blue monkey
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« Reply #1 on: January 07, 2012, 04:12:49 PM »

i offer online payemnts,  (paypal nochex,  SO/  cash on day) and still got to collect as people dont send the money
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mikes window cleaning
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« Reply #2 on: January 07, 2012, 04:20:14 PM »

blue monkey how do you cope with the small ammounts   ie     £6  customer do you charge them £6.45  to cover the paypal charges
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chip
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« Reply #3 on: January 07, 2012, 04:37:20 PM »

i don't do the online thing, not yet anyway, but do you lose much more than you do in diesel, and is it not worth a bit of expense to have another 2 or 3 hours a week to yourself?
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mikes window cleaning
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« Reply #4 on: January 07, 2012, 04:39:01 PM »

yes chip maybe i am trying to penny pinch to much
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stuart mci
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« Reply #5 on: January 07, 2012, 04:42:21 PM »

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i don't do the online thing, not yet anyway, but do you lose much more than you do in diesel, and is it not worth a bit of expense to have another 2 or 3 hours a week to yourself?

that is the way I look at it, fuel or paypal charge, I prefer the paypal charge
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mikes window cleaning
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« Reply #6 on: January 07, 2012, 04:45:39 PM »

i was thinking the same stu should i charge 20p 30p extra to cover paypal  because iam having a problem with sunday runs pestering on a sunday complaints at that
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stuart mci
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« Reply #7 on: January 07, 2012, 04:49:24 PM »

I don't add a charge on as I am saving fuel and time, I also offer direct internet banking as this is free and I let them know that is the preferable method.
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chip
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« Reply #8 on: January 07, 2012, 04:51:09 PM »

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yes chip maybe i am trying to penny pinch to much
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i don't do the online thing, not yet anyway, but do you lose much more than you do in diesel, and is it not worth a bit of expense to have another 2 or 3 hours a week to yourself?

that is the way I look at it, fuel or paypal charge, I prefer the paypal charge

nothing wrong with penny pinching, money does'nt go far these days!
i don't know much about paypal etc but is their some kind of sliding scale for charges?
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chip
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« Reply #9 on: January 07, 2012, 04:54:05 PM »

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I don't add a charge on as I am saving fuel and time, I also offer direct internet banking as this is free and I let them know that is the preferable method.

that was my next question, well answered stu Grin i assume it's as secure as anything so go with that one
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mikes window cleaning
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« Reply #10 on: January 07, 2012, 04:56:26 PM »

yes i put a pound through 3 months back as a test and got 73p back so thats why i plan to use paypal for £40 and above payments and charge £5 more to cover the charges
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mikes window cleaning
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« Reply #11 on: January 07, 2012, 04:59:24 PM »

an use current account for bank transfer 

but has anyone been warned about to many transfers ie your using the account as a business i think i would be looking at 150 transfers

per month  is that to many
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stuart mci
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« Reply #12 on: January 07, 2012, 05:02:24 PM »

dunno mike I use a business account, have done from day one
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mikes window cleaning
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« Reply #13 on: January 07, 2012, 05:04:47 PM »

cheers stu  i closed mine down  4-5 year back and now thinking i shouldnt have
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chip
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« Reply #14 on: January 07, 2012, 05:10:09 PM »

if it comes to it mike play hardball and say you'll close the account if they give you aggro, failing that have 3 or 4 different accounts, it's hardly money laundering
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« Reply #15 on: January 07, 2012, 05:14:44 PM »

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yes i put a pound through 3 months back as a test and got 73p back so thats why i plan to use paypal for £40 and above payments and charge £5 more to cover the charges

i'd think long and hard about charging a fiver just to pay you mike, it'd put me off
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mikes window cleaning
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« Reply #16 on: January 07, 2012, 05:19:27 PM »

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if it comes to it mike play hardball and say you'll close the account if they give you aggro, failing that have 3 or 4 different accounts, it's hardly money laundering

yes yes yes not thinking of the bigger picture today thanks chip and thank you stu

this is what iam going to do  i now 20% of my customers dont know what a laptop is and 30% are to scarred of hacking they refuse point blank   10% pensioners collect on the day                              so bank transfer it is and if it comes to it close account and open a business account again or a few current accounts  Cool  

cheers Grin            
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yes i put a pound through 3 months back as a test and got 73p back so thats why i plan to use paypal for £40 and above payments and charge £5 more to cover the charges

i'd think long and hard about charging a fiver just to pay you mike, it'd put me off

they wouldnt know they would be call outs one off cleans etc 
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Mr H
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« Reply #17 on: January 07, 2012, 06:08:33 PM »

Open a business account with Santander as its only £5 per month if less than £1k put through. Use the account ONLY for customers to pay by bank transfer and then ONLY transfer money from that account to another account every few days or once a week. This means you can easily keep an eye on customers paying and fully account the money transfered to your personal account and incur no extra charges like you get from paypal.

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Mr H

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mikes window cleaning
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« Reply #18 on: January 07, 2012, 06:14:17 PM »

that half of what loyds were wanting and barclays       thanks  mr h

mike
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« Reply #19 on: January 07, 2012, 10:14:40 PM »

When a customer pays you via internet ect how do you know whos paid,does it have customer addresses ect on statement?
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mikes window cleaning
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« Reply #20 on: January 07, 2012, 10:18:24 PM »

yes in the code box they put in    no 5     mikes street and you get paid 3 days later but if there with the same bank its 20 minutes later
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AM Windows
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« Reply #21 on: January 07, 2012, 10:21:15 PM »

it shows there name and if they put in there referance box at there end it will show you there address
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stevo
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« Reply #22 on: January 14, 2012, 12:58:16 AM »

i have been using PayPal fro 2 years now, im the same as Stu, dont charge as im saving on fuel and time, it worked really well to be fair, having said that id like not to pay PayPal of course but there you go.

i do have a few custies that pay via bank transfer, id like this to be the main payment method for all my custie but the fact that it shows up in my account as "faster payment" i have no record of knowing who has paid
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Clear View Professional Window Cleaners
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« Reply #23 on: January 14, 2012, 03:49:56 PM »

I currently accept payments via Paypal or direct fund transfer to my account. Many customers still send cheques.

But,

Some can't be arsed and it winds me up!

I don't wanna drop people but I have considered it.

Also of late I have considered returning to unpaid jobs at the end of the day and trying to collect. I tried it last week and collected over half that was owing.

So the question is,

Do you guys who collect put your bill through the door at the time of clean, or do you wait until you have returned and tried to collect but still there is no one home?
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mikes window cleaning
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« Reply #24 on: January 23, 2012, 02:23:28 PM »

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I currently accept payments via Paypal or direct fund transfer to my account. Many customers still send cheques.

But,

Some can't be arsed and it winds me up!

I don't wanna drop people but I have considered it.

Also of late I have considered returning to unpaid jobs at the end of the day and trying to collect. I tried it last week and collected over half that was owing.

So the question is,

Do you guys who collect put your bill through the door at the time of clean, or do you wait until you have returned and tried to collect but still there is no one home?


yes i always put the bill thriugh on the day of the clean
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