Question:

I have heard that my customers might not like me cleaning their windows with a pole, will they complain


Answer:

Commercial customers will not bat an eyelid at the way you clean their windows, in fact most of them will be glad that you are saving yourself time, and not risking your life.

Domestic customers won't hardly notice they are not being done with a ladder and bucket, most of them are out working during the day, and the first they know of the windows being cleaned, is when they see the slip from you saying they have been cleaned.  

There can be problems from the small terraced houses, they seem to be occupied by the older lady who sits about the house all day waiting to pounce on anyone who she comes in contact with, she expects the window cleaner to have a bucket and a ladder, after all her mothers window cleaner had them.

Most window cleaners inform their customers in advance and have them prepared for the change over, they have already explained about the few cleans where the window will not be up to the usual standard, most customers accept this, and are thrilled when they find out that now you can start cleaning the conservatory roof, the window above the roof, and that their frames will be kept noticeably cleaner, and you will not be walking on their roofs or damaging their guttering.  What more can they want?

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