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Author Topic: Customer Explanation Letter  (Read 7923 times)
Peter Fogwill
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« on: September 15, 2005, 12:22:03 PM »

The Water fed pole system

Your upstairs windows have been cleaned today using a method, which will soon be the industry standard. As a company wanting to be at the forefront of our industry, we have decided to invest in this technology which involves the use of telescopic poles and 100% pure water, which we filter through deionization vessels.

We are embracing this technology for a number of reasons

1). Better cleaning results.  The major advantage of pure water is its desire to return to its impure state; hence its capacity to absorb large amounts of dirt from your windows .A word of warning this process involves brushing your windows clean with pure water.  As such they will be left wet and will need time to dry naturally. This may be a bit disconcerting at first, as obviously this is not what our customers are used to.

2). Health and safety.  Legislation being brought in from Europe will limit the use of ladders as temporary workstations. The law now states that ladders can only be used when all viable alternatives have been considered, and now water fed pole systems are seen as a safer viable alternative and I don’t want to be held liable to prosecution for accidents to staff and customers. Accidents do happen (as I have fell off the ladder a couple of times myself) If we can do the job to a high standard whilst standing on the ground so much the better. Also we have been forced to pay increasingly higher public and employers liability insurance premiums, which is becoming unaffordable for the use of ladders, especially for staff. And ladders are no longer an option for my business

3). Environmentally friendly. Pure water only is used, eliminating the need for detergents and chemicals.

4). Reduced disturbance. No more dents in your lawn obviously we tried to minimise this aspect but sometimes the `old fashioned method` made it very difficult.

5). Increased privacy. No more odd faces peering through your upstairs windows .No more embarrassing moments, believe me it does happen, but I will not go into detail.

6). Windows will stay cleaner .The absence of sticky soap residue means that dirt will find it harder to cling to your windows, hence your windows stay cleaner for longer.

Additional Benefits.

7). As your windows will be brushed clean almost unavoidably your frames will be cleaned at the same time

8 We can now reach with ease previously inaccessible aspects of your property. Third floor windows, conservatory roofs, windows above conservatory’s, that had to be previously left.

9). We can now clean all aspects of your property. Frames, all UPVC, panelling, canopies, guttering, fascias, garage doors etc.

Please note that over the space of two or three visits the process will `leach` all deposits from around the frames, resulting in an improved finish each time, until ultimately the finish will effectively be sterile. Please be patient if the initial visit is not perfect, as we have been forewarned by our suppliers that two or three visits can be necessary for maximum effect.

I hope this has covered everything, that’s it lots of increased benefits .Our aim continues to give a high level service. Please feel free to phone or discuss any part of the above or indeed any other aspect of our service. If you have any concerns about this new way of cleaning your windows please let me know and we will endeavour to alleviate your concerns.

Yours thankfully

Your Name

Your Business Name
« Last Edit: September 16, 2005, 05:22:15 PM by admin » Logged

Peter Fogwill
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Duke
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« Reply #1 on: September 16, 2005, 04:39:43 PM »

lol....that looks strangely familiar.....
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Peter Fogwill
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« Reply #2 on: September 16, 2005, 05:20:51 PM »

Quote
lol....that looks strangely familiar.....


Yes, it was a free download from one of the other forums.  There was a name on it but I don't know if it was the author, or one of the people who have adapted it.  With what I can make out it has been changed at least once from the original document.  Anyway when I find out I will post the authors name.

Peter
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Duke
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« Reply #3 on: September 17, 2005, 03:08:21 PM »

Don't bother Peter...it was me...I said it tongue in cheek....lol
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Peter Fogwill
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« Reply #4 on: September 17, 2005, 03:46:48 PM »

Quote
Don't bother Peter...it was me...I said it tongue in cheek....lol


A few of my customers have asked me if I had a letter, or knew of any.  Its something I have meant to do but not had the time.  It was nice of you to share yours with everyone.

I see you have at the start " your upstairs windows" do you still only do upstairs with the pole, or do you do them all now?

Peter

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Duke
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« Reply #5 on: September 17, 2005, 04:15:05 PM »

no, I actually use the poles for all windows...(as all 10 of us do) but at the time the document was prepared, it was early days for us and we had just switched over...the only time I ever use a squeegee and applicator these days is for the rare internal clean....which I hate doing....all that moving ornaments and curtain, blinds and stuff....I charge double to cover the time and hassle....I am preparing an updated version of that letter....it was only intended originally to help the customers convert to our new methods of cleaning....that was nearly 12 months ago now...so it's a bit irrelevant for us...however, it still may help some cleaners going through the same process....all the best,Duke.
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Duke
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« Reply #6 on: September 17, 2005, 05:55:12 PM »

...and anyway....I don't think the 'upstairs' bit was part of the original document, as you say...it has been altered slightly, maybe it was a clone of a clone.....
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david@st_ives
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« Reply #7 on: September 23, 2005, 11:29:42 AM »

DUKE

It was me ,i typed the document into word and apated it and brought it up to date a little bit .
I hope you dont mind.i stated You was the original author when i originally posted it .
I put it into ms word so it could be easily adapted for individual use.

When i first posted it i got requests for about 30 emails to send it to them and it was put on this and ciu

I said on all occasions it was your original document .
I put upstairs on it as i thought it would be easier to introduce it to my customers that way .As i am just starting out with WFP

Thanks for letting me use it

Dave
« Last Edit: September 23, 2005, 11:30:16 AM by david@st_ives » Logged
Duke
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« Reply #8 on: September 23, 2005, 12:07:35 PM »

No problems....glad to help anybody out if I can....
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